Mountain View, CA
I had a 3pm appointment for my 6 week old puppy. I stood at the front counter for a good 8-9 minutes waiting for someone to come up to the front counter to assist me. 4 different employees walked by me and made eye contact with me so I know for a fact that they saw me standing there and not a single one even acknowledged my presence! It would have been nice to have had someone say something like "someone will be right with you" or "I will be with you in just a moment". But no, they just looked at me and then looked away and kept walking. It was me that had to say loudly "Excuse me, I have a 3 O'clock appointment, could you please come give me the paperwork that I need to get started on"
Once i was finally given the paperwork to fill out, I had to wait another 45 minutes before I was taken into a room. 25 minutes into me waiting for the room, I asked the girl at the front counter how much longer it might be. She is horribly vague and refuses to give any form of a definitive answer. She leaves you feeling like you are not important enough and that you can just wait.
Once I was called into the room, the DMB came in within 5 minutes which was nice, but when he went to get my puppy her first shot, it took him 20 minutes to return! I used to work at a vets office...IT DOESNT TAKE THAT LONG TO GET AN INJECTION TOGETHER FOR A 1.25 lb. DOG!!!
Since this is my first puppy, I had some very basic questions which the DMV was not interested in answering any of! My fianc and I were left with the feeling that our puppy was not important nor were our questions.
Sadly, the room that I was put in with my puppy was filthy! How was I supposed to want to put my puppy that has not had any shots yet on a filthy table?! And to make matters worse, ever since she left Alta View, within 12 hours, she has developed some sort of sneeze that is progressively gotten works. I know she did not get it room my home because she is kept indoors away from ALL other animals!
The prices are good in terms of injections, but the front office and veterinary staff lacks severely in the customer service department and leaves much to be desired.
This place is horrible!