Las Vegas, NV
My girlfriend and I went to Claim Jumper after a late night movie. I went to Claim Jumper before, and the server passed us onto another server. I understand maybe there was a shift change or the server maybe needed a break, but the food was decent so we decided to give it another chance. The hostess gave us menus and assured us our server will be with us shortly. Meanwhile, a table of eight was being sat two minutes after we sat down. A waiter was at their service immediately. We sat for ten minutes, and multiple employees walked by without acknowledging our presence. We were getting ready to leave when someone finally asked if we were being helped. We decided to stay, and were very disappointed. The food was mediocre, the service was awful. We politely told the manager about our experience, we also told her we did not know who our server was. We never saw the same person twice. She said "I'm so sorry you had a bad experience", with a smile on her face. I work in the restaurant business and was insulted by the wait staff and management. Townsquare Claim Jumper has the worst service and management I have ever come across. Because of the location, they will always have business and will not need to correct their errors. I will never go back. If you are looking for overpriced food, terrible service, and management who are arrogant, Claim Jumper is the perfect place.