I am also very surprised at the negative reviews. I have 3 dogs and 1 cat. I chose not to take them in at the same time, but I have done it before without a problem. My oldest dog has severe hip problems and my youngest puppy has a bad knee. They have spent time trying to show me my options and things to try before the expense of surgery. In one instant they told me to hold off on a hernia procedure that another vet that we adopted from highly recommended. Sure enough it healed on its own. I have also been in with an emergency injury that scared me to death and was treated wonderfully. They stayed late with me so I could take the puppy home (save that expense) but made sure she was okay after sedation. I have always thought the prices were extremely fair, and have been given estimates when asked. As you can see I have been in quite a bit recently and I have never noticed an upset client or any one being treated disrespectfully. The staff is always nice and helpful. I know so many people, both friends and family, who have taken their young pets, old pets, terminally sick pets, etc. and have always thought they were wonderful.