Update: After my negative review, the owner of the salon called me directly to apologize for my bad experience. He told me the manicurist was no longer employed there, and he wanted to make it up to meo by offering me a free manicure and haircut. I wasn't ready to schedule something right then, but told him I'd be in touch, thanking him for taking my review so seriously. Then he called again a few days later, still really apologetic, and said he had very high standards for his salon, he's been running it for many years and didn't want me to have a bad impression based on one experience, and offered to book my next appointment personally. He gave me his cell # and said he would put a note on my file that my appointments would be free, and that I was to receive VIP service when I came back. I went back today, and the new manicurist was very pleasant and did a really nice job on my nails. Maybe I was expecting too much, but the receptionist barely looked at me when I arrived, and I waited about 15 minutes in the waiting area holding my coat and purse in my lap, with nothing to do, and no one spoke to me at all, except for when i returned a towel that had been left on the counter. The stylist i had last time came up to the front and gave me a funny look, which made me a little uncomfortable, considering what I had said about him in my review. After the manicure, I was brought to the stylist's station, but she was nowhere to be found. We had to go to the front desk to enquire as to her whereabouts, and I was left by the front while the manicurist went to find her.
When she came back, she said the stylist had asked for me to wait ten more
minutes, because she was eating her lunch. I just got this bad feeling that things weren't going to get any better, so I left a big tip for the manicurist and left before she tried to convince me to stay. So, maybe I expected too much. But on the plus side, the owner does read these reviews, and takes complaints seriously, plus the old manicurist is gone, and this new one is very sweet and skilled as