Los Angeles, CA
Ever bought furniture at ikea? I have. It's cheap alright. Ever tried returning a defective piece?
I realize that the only way they can maintain these cheap prices is by cutting their workforce and having the returns department manager pretend to be the customer service lead.
I bought a bed for my son. After assembling it carefully following the detailed instructions, I realized that the veneer came off pretty much everywhere I touched it. I took it back to the Burbank store and was told that I could not return it as it had been previously assembled.
They offered me to return the defective parts only. Since, the bed wasn't going to hold up 2 weeks of use, I didn't want it and insisted on a return. John in returns told me that he could not take it back as it "violated" their policy. The best he could do was replace the defective part. I said that that wasn't going to cut it for me and that I wanted a full refund. He gave me a 1-800 number to call in and complain and sent me on my way.