Used CottageCare happily for almost 15 years. Booked a Friday afternoon cleaning before a very big Saturday holiday party to learn of new ownership. Date was confirmed by new owner, time set for cleaner(s) to arrive. They didn't. And they didn't half hour later, an hour later, two hours later. Total of seven phone calls to CottageCare offices netted only voicemail, after 15 years of direct phone contact. No one ever showed, I canceled all Friday evening plans, changed clothes and with my sister's help started cleaning. Finished the bathroom at 11:45 am the next morning, 10 minutes ahead of the first guest. Tired, no make-up, but glad it was done. DO NOT HIRE FROM THIS NEW OWNER.