they are simply phenomenal. my movers were jerry mendoza and ran and they had me out of my apartment and into my new place in 3 hours flat. and not a single scratch on any of my precious antique furniture (which i was very worried about) and not a single smudge on my white linen couch. i have moved many times and this was definitely the best move. i will not hesitate to call northstar if i ever have to move again.