As a first time dog owner, or does he own me? Not sure but either way, it's great and I'm sure I would not be nearly as content with my canine companion if not for the help and support of the Bishop's Puppy Manners programs. I had to drive from Queen Anne but well worth the drive. Becky, she's great. Very calm and the dogs just sense that she loves them and the change in them is almost immediate when she handles them. I really love it that she explains that we don't need to ever yell at your dogs anymore than you should yell at your kids. I don't want to over state but it's changed my life, training my dog with Puppy Manners. I'm a more patient guy even with my kids! The lessons learned really do transfer to my every day life. And Dave, great guy! He's a big guy but a total teddy bear of a human being and it's clear his love for dogs and knowledge is expeptional. I highly recommend Puppy Manners. I agree, they need more stars!