San Diego, CA
I took my light BROWN heels in to Carl's boots back in SEPTEMBER. After millions of excuses, I finally got them back three months later in DECEMBER and he put a BLACK tip on a totally light colored BROWN heel. When I told him I wanted it changed, he told me he didn't think they made brown tips anymore and it would take a long time to look around for them! I think he's had my shoes long enough! I'm going elsewehere and so should you!