San Jose, CA
I had a tote bag which I bought during a trip to Italy, several years ago... I took it in for repair... and the previous owners (at this location) lost it... They blamed me, the length of time since the pre-paid service was performed... etc.
Two days ago, I went in, with my dusty claim ticket to try ONE MORE TIME... and this nice gentleman told me that they had bought the business (at this location) from the business that had lost my bag.... several months ago.
"But, there are a number of bags in the back room left from them... maybe it's there? I can't look today, but I can on Monday."
Monday came and he called and said he thought he found it- I went in with my tag and THERE IT WAS!!!! What service, above and beyond....