Lake Mary, FL
My son is nearly 4 years old and has been seen by Dr. Landis and Dr. Roque since birth. They are amazing Pediatricians; kindhearted and well-educated. However, we have noticed over the years, that their staff has become increasingly apathetic. The staff is terse and disinterested. When we changed insurance carriers we were treated very rudely, simply because it required additional paperwork for them to process. Furthermore, their request for school forms (and anything else) is absurd to say the least, after a series of laborious efforts you are left with no forms and total frustration. And if your at the point were you would like to voice your opinion about the lousy service, you're transferred to yet another voice mail. As a result of the staff's crude behavior and ignorant ways, we are now searching for another Pediatrician. Dr. Roque and Dr. Landis are amazing Pediatrician's, however, a doctor's practice is only as good as his staff.