I read the review about how slow Carl's can be. Maybe so, but I have had him repair or modify my saddle twice and wouldn't take it elsewhere. They are slow because they are busy. They are busy because they do a good job. One guy runs it (Glenn) and one guy does all the work(Glenn). This is a good old fashioned repair shop. Lighten up and don't wait till you need it yesterday to have it repaired! Also, I suggest calling the shop around when it's expected completion date is to check on it's status. It always works for me if I really need something finished faster.