I've been taking my 1999 VW Passat to them for 8 years. Their prices and service are much better than Chaplin's. The new shop in Kirkland is great. I had an Emergency light come on over the weekend during Christmas and after leaving an email I got a call on a Sat. night from Greg with advise on which towing company to use and reassurance that I did the right thing by not driving it further. Their new reminder postcards and newsletters are very helpful and the discount coupons are plentiful.