Los Angeles, CA
Why are they SO RUDE to you on the phone?! I do wigs for a living and every time I call them, they are so rude to me on the phone. It's not like I don't know what I'm talking about.
I have never seen such terrible customer service. The machines are not maintained properly. The office staff doesn't seem to know what is going on. I had one manager laugh at me throughout our entire conversation.I just had two technicians try breaking into the building because they don't seem to know how to use a call box, or read the name printed on the call box.When the service men DO show up, they NEVER seem to know why they are here.And, they have a small illegal clause in their contracts about rollovers (which are illegal in CA) so, unless you cancel your contract in the small window you are given, you are stuck with them.