It was my shih tzu's first trip to the groomer and this shop turned it into a good experience for her. Sophie has a great philosophy, she only schedules enough slots so the groomers do not stress as she knows that any stress coming from them will transfer to the dogs. By the time my husband picked our dog, Yeyey, was licking the groomer's face. Valerie and Jennifer were the special ladies who groomed her so special thanks to them. In this age where we are constantly rushing, it is nice to find a place where the customers' needs are prioritized over anything else. We will surely be back. Price is also better than Petsmart.