Never had a problem at Dr. Hart's. It's funny how people only write about bad experiences. Only when people are dissatisfied do they write about it. After my dog was misdiagnosed by our regular vet I went to Dr. Hart's that weekend and I have been taking my Labrador to Dr. Hart for 3 years now. He was finally properly diagnosed by Dr. Hart with vestibular disease and he needs treatments constantly. At Dr. Hart's I am always treated with respect. The staff is always excited to see me and my dog. Her prices are the best around and I'd recommend going there to anyone.