Los Angeles, CA
The worst customer service experience of my life. We rented something from them once, and needed it for an event early on Saturday morning. I was stuck in traffic on a Friday afternoon and desperately trying to get to the store on time before they closed. I called and told them I was only a few minutes away, and asked if they could hold the door until I got there. The clerk on the phone was very dismissive. I arrived one minute after their scheduled closing time. The staff was still there, but refused to help me saying the store was closed. They actually pushed me out the door, and locked it in my face, and told me to come back tomorrow. You can imagine I was very upset, since it was not an inexpensive rental, and it was needed very early the next morning and I had driven 45 minutes through traffic to make it there. When I protested vigorously, and asked why any of the staff just couldn't help me, the owner told me to go to h*ll. After the experience they then charged me for the wrong services, and kept charging my card. I had to get my credit card company to make them stop. Don't under any circumstances put yourself through this. There are plenty or reputable and helpful rental companies.
The food here is simply excellent. The atmosphere is bit on the spartan side and slightly cheesy, and the wine list is both short and undistinguished, but you go there for the food and not much else, and the food never disappoints.
Canada Camera is by most standards as good a local camera store as you're going to find, but they're not for everyone. There's no doubt that the guys at Canada Camera know what they're talking about, but the trouble is they make you fee like you don't. If you're an expert on all things camera, and can wax eloquent about f-settings, dynamic contrast control, and aperture correction, than this is the place for you. If you're a run-of-the mill consumer looking for a little help without feeling like you should learn a whole new vocabulary just to walk into a store, than this isn't the place for you. With a little extra care and some empathy for people who are not as sophisticated, this would be a first-rate camera store, but as is, you might be better looking for something more consumer-oriented or else prepare yourself to feel like you did when you were put on the spot by your teacher in Jr. high. You shouldn't feel uncomfortable walking into a store, and you shouldn't be made to feel ignorant when seeking assistance from experts - that's what they're there for.