My daughter loved Sorrento the first time she ate there a few years ago. Fast forward two years and I went for the first time with her and her boyfriend. It was my birthday and they had come up from Portland. Saturday night, not packed , we had reservations (after leaving 2 messages to get them and not having them returned, luckily the third time they answered and yes this was days before) The older waitress was indifferent and hurriedly sat us at a table that was propped up with chips of wood to keep it level, not a problem except it was really wobbling ,so we asked for more wood to level it out.SO she handed us a chunk.The bus girl never once smiled as she put a basket of bread (eight small bite size pieces... for three people) and asked if we wanted oil and garlic, of course ,so she dumps the oil out and none of the garlic comes out and she made no effort to correct it,so we stirred up the jar on the next table that was empty and got our own. The second bus girl was smiley yet when we asked simple questions, rather than find out the answer she said two different times..."I dunno, I' am new here".My daughter put herself through school waitressing and I have been in customer service my whole life. We support waitresses and wait staff 100% and always tip more than 25%. We were ignored and had to ask for everything.The new addition looked nice but the part we sat in the floor was dirty and looked unkempt and the owner was grouchy and his help reflected h is attitude.The food was "ok" not as my daughter had remembered it...still good...but nothing like it used to be....maybe the recession has them using lesser ingredients and has affected the overall attitude. It will be awhile before we go here again. Too many restaurants in Olympia with WONDERFUL, NICE wait people who really want to make your experience great. I felt like I was in a bad soup kitchen.