AVOID, AVOID, AVOID!!!!! I have never had such a horrific experience with a boarding facility or with inadequate/ignorant staff in my life! We initially went because of the web cam so we could see our "baby" while we were away, but after service from inexperienced staff members, a clueless owner and new manager that didn't know simple policies, I will NEVER return. My pet is the baby of my family and I wouldn't want my child exposed to such carelessness. Again, AVOID, AVOID, AVOID!!!!