Don't waste your money. I tried them twice, both times they messed up my hair. 1st time, they colored my hair 2 different colors for my root and length. Don't know why, they didn't ask my input on choice of color. 2nd time, I tried Theresa, what a snob. She had an attitude that I didn't use a "dedicated" stylist, then cut my hair crooked! It's a straight cut shoulder length.. how do you do that? When I realized it after getting home, I called them and they gave me an attitude about trying to squeeze me in somewhere... like it was my fault! Crappy customer service, they should have been bending over backwards to fix the screw up from Theresa. I'll never go back. I went to Phillips next time and saw Jessica. Wonderful sweet people working there and she picked out the color with me and gave a wonderful cut. Don't waste your money on snobs at True.