We went there to buy Nissan Pathfinder. The agent found the exact vehicle we wanted for us with another dealer. They also had another car similar to what we wanted in their lot. The agent called the other dealer in front of us confirming the availability of the car. We worked with them for more than 2 hours to complete the paper work. At the end of it, the agent specified that the only available car is in the lot and the other dealer has sold the car. (Later We checked with the other dealer, they still had the car). The agent lacked professionlism and we walked out without making a deal.
I went there to get a door (inside) handle replaced for my Toyota Corolla. The estimate given to me was 250$. I asked why the estimate is so high. The service agent replied that to replace the inside door handle, the door panel has to be taken out....and it will 1.5 hours of service. I checked Internet and found a way to replace the door handle without removing the door panel. I asked the same agent that door panel need not be removed. He replied that he was talking about camry and not Corolla while his note clearly had Corolla written. The service agent gave incorrect information.
I had my car diagnosed for heating problem. The bill for fixes was 800$. I replaced one of the relay(15$) and heating problem got resolved. The manager replied that yes it could work that way but to do a guaranteed job, he will need to do all related repairs which costs 800$. The technician failed to provide complete information. I will not go there.