I had made an appointment for cut and color on my birthday. I showed up and was asked to wait a bit. Well after about 10 minutes, one of the girls said my hairstylist called in sick earlier in the day and did not bother to call me to cancel the appointment. No one else was helpful nor did they offer to give me another appointment. I was very dissapointed to say the least. I will never go back. Considering the prices of their services, they should do a much better job with customer service!