We purchased an above ground pool with all of the equipment including a heater. These were supposed to be under a year warranty. The heater quit working after 15 - 16 hours of use in approx 9 months time.since date of purchase. The heater and all equipment were stored indoors for the winter.They would not make a warranty repair even being well within the year time frame. Next, the pump quit. So now I have a worthless pool and East KY Pools will not honor their equipment warranties. They did offer to let me purchase the needed parts and pay for the service. I thought that was the idea of a warranty.
My chemicals were checked every other day and corrected immediately, if needed. EKP said my chemicals were not correct and it was my fault. I said that they always tested fine and then was told that the test strips they sold me were not always accurate.I have a log of all tests done. I was never told that I could take water to them to be tested. Both of these are Hayward products so I am in the process of sending both "lemons" back to Hayward at my expense. I would NOT recommend East Kentucky Pools to my worst enemy.