San Francisco, CA
My Plumber was easy to reach by phone. He installed a hot water heater and charged $345 (not including the cost of the heater itself, which I purchased elsewhere). At my request he also improved the water flow in a 2nd floor sink, and he did that job quickly and for no extra cost. However he said he would arrive at my house between 10 and 11AM to start the job, but he arrived late at 12:15PM. He finished the job at 3pm when my friend (house-sitter) paid him in full, by check. The plumber had previously agreed to remove and dispose of the old water heater but after he left the job site, the old heater was still laying on my side yard (and the house-sitter did not realize it not been removed). When I got home from work at 5pm I phoned and the plumber promised to have the old heater removed by 7:00pm .. phoned again and he promised 7:30pm, and by 9pm he was a no-show. In frustration I called him one last time, and he removed the water heater at 9:45pm.