We stumbled into Nest when my husband and I were visiting Traverse City and were very impressed. The gals that work there were so welcoming and wanted to engage with us. It was refreshing to have such a positive customer service experience! We ended up purchasing several items! We will be back to purchase more and are considering a couple of pieces of furniture from Nest of Grand Traverse. After leaving the store my husband and I discussed having their designers help us with our downstate home! What a gem! I am so happy to know that even thought I don't live in Traverse I can shop online on their website!