I recently drove two hours from where I live for my appointment with Dr. Stall. When I got there the staff members said I had no appointment. I showed them my actual appointment card. (you bet I had it) They recognized whoever wrote it as one of their staff members but were not willing to uphold the appointment. The only thing they offered was waiting 3 hours to when he had an opening or coming back the next day. They obviously did not grasp the concept that I had a scheduled appointment and should not have had to wait three hours or drive down there twice. I had to drive two hours back home without even seeing the doctor. I have since put in a transfer request to have my records and info sent to a different doctor's office (who knows if it will actually be accomplished....what transfer request?). I think Dr. Stall is a pretty good doctor and is the only reason I continued going there for so long (there were other problems in the past as well)...but now the business is so poorly staffed and run that it is not worth going to. Two thoughts have developed since leaving: 1. I wonder if having the appointment card that was hand written in by a representative of the office could constitute a written agreement... 2. How incompetent do you have to be to not be able to properly schedule an appointment- I was a doctor's office secretary in charge of all that stuff for two years in high school...while dual enrolled in college... Also-as I was being refused to be seen, the lady beside me was also being told she didn't have an appointment either (different dr.). All she kept saying was..."but you just called me to confirm it" and was told no as well but she could choose to get lab work done if she wanted... There's your sign!