El Cajon, CA
They have done almost all of my automotive work for the last 3 years or so. Fair prices and work done in a reasonable time. They do sometimes forget to call when the job is finished, but other than that I've been completely satisfied.
We bought a horse blanket here for my daughters Christmas present. When it wasn't what she wanted they took it back for a full refund with no questions asked. We asked them to call if they got in some different options and they actually called back a couple of days ago. It's very rare to receive that kind of follow up these days.
They do good work, but the customer service leaves something to be desired. I've been having them put new heels on my hiking boots about every 5 - 6 weeks for the last year or so and twice the boots have not been ready when promised. At least this last time they called me to let me know so I didn't make a special trip. I wouldn't say they were rude, but I wouldn't say they were friendly either. I think indifferent would be a better description.