San Francisco, CA
They don't take the dogs out to go to the bathroom, ever. If you have a diabetic or elderly pet, you might get lucky. But typically, they let them go in the kennels and then clean it up in the morning. A staff member informed me of this practice and I quit going there. Oh, the owner will try to tell you differently, and threaten to sue you for saying anything.
The grooming is embarrassing! Of course, the owner will try to make you feel like an idiot if you question it. DO NOT LISTEN TO HER. You know when something is wrong with your pet, not some woman who claims she has multiple "degrees" in animal behavior (is that even possible?) and is an "expert" groomer. Believe me, she's not. I've had better quality work done at Petco and that's saying something VERY bad about your company, ma'am.