Los Angeles, CA
I would not recommend anyone to go to Universal City Nissan . Their customer service is horrible ! I went to purchase out my lease but since I was not buying a new car , the manager didn't care to help me at all. I am going to end up returning my lease and never doing business with this dealer ever. If they are not making a good bonus out of you, they do not want to help you out and the so call "managers" are the worst . They have no customer service skills. You would think that with all that commission they make , their customer service would be really good. What they should invest on some customer service classes for their so call "managers".
I strongly believe that they think Hispanic and Latinos are stupid. They target their customers through radio stations such as power 106, latino 96.3, klove, etc. They attempt to feed us bs because they think we are uneducated and ignorant. They invent new plans and pretend that you don't qualify for a good rate.
After a 4 year lease, I tried to buy my vehicle from them. The residual value on the car was about 10,000. The manager tried to sell me the car at 18,000 dollars and told me that was a good deal since I had invested so much money into the car, and he wanted me to put another down payment of 2000. When in fact, the true market value of the car was less than 8,000.00. I obviously told him that i was no longer interested in the car. He can keep it, lose my business, and let the car sit on his lot while it depreciates in value. When i finally left, he through all his paper work at his assistant. He didn't bother to shake my hand. He turn his back on me and said ok bye.
I would never recommend this place to anyone I know. BEWARE to anyone that goes there, and may the force be with you. good Luck.....you'll need....along with 20000 for you down payment.
Universal Sh*tty Nissan