I leased a 2011 Hyundai Elantra from this dealership early last year and am coming up on almost a year of having it. I have been happy with the car. However, my experience at this dealership was mixed. On the day I set out to test drive and ultimately purchase a car, I went to Beaverton Hyundai first, because my husband drives a Genesis Coupe and having loved it, Hyundai was high in my consideration set. I looked around at the cars for at least 15 minutes without being approached by a single salesperson. (I am a decent-looking younger woman, and I was approached at every other dealership I visited that day.) So, I left and went on to test drive cars at the nearby Kia, Ford and Honda dealerships. I nearly bought the Honda Fit. If it had not been for my husband joining me later in the evening and urging me to give the Hyundai dealer another chance (he didn't like the Fit), they may have lost my business on the sole fact that they didn't approach me. We went back when it was already dark, and the second time around, I was approached and helped by one of the nicest and most genuine salespeople that I'd met all day. And, I loved the Elantra - much better than all the other cars I'd been considering. So, I was hooked and ready to deal. They gave me a pretty generous amount for my low-miles but problematic older trade, and I was able to negotiate payments I could afford. The finance manager was a bit sketchy, though. Typical guy you would expect at a USED car dealership. Not super warm, kind of mobser-like. Drove a black BMW 7-series (family owns other dealerships as well). I later learned from someone who knew his family that they were responsible for protecting a certain corrupt leader in N. Africa. Not sure if this is factual, but I definitely could see it being possible, from the vibe I was getting. Later on I returned to the dealer for my Hyundai Care, and another time when a large rock hit my car and I was inquiring about body work. Both situations were normal and pleasant. However, I moved out of that area and now live on the east side, so I take my car to Town and Country (where my husband bought the Genesis Coupe) for service. I definitely get a more consistently friendly vibe when I visit this dealership, perhaps enough to go there when my lease is up in 2 years.
As a broke, post-college 24-year-old woman, I've owned a total of 8 cars older than 1993, so I'm quite familiar with potential car problems. However, I haven't the tools or the space to be my own mechanic. I took a car here for diagnosis and was happy with the service I received and appreciated their follow-up emails. However, I found the particular individual I worked with very patronizing. It wasn't just me - my sister, who was with me, actually said something about it first. They diagnosed my car as having either a bad water pump or timing belt but of course didn't actually know unless they opened the whole thing up.
I decided to take my latest car to them when it developed a coolant leak. I suspected a hose but wasn't sure which one. The particular person who worked with me this time looked at my engine without running a pressure check, and told me my radiator was bad. He spoke to me like I was a child.
I left and took it to Jiffy Lube (of all places). They ran a free pressure check and found the leak in the heater hose. They don't fix that, so I took it to another mechanic who confirmed this and is fixing it right now. Pacific might have charged me $500 for something I didn't need, but they didn't get any money from me today.