I have been dealing with Mr. Jackson off and on for 15 years. I looked him up with the united states mint before I started dealing with him and he has been very fair and pleasant to deal with. I have been there before as people bring in the coins and Mr. Jackson has always been nice. I think the few poor comments are related to people coming expecting allot more then items are worth and get an attitude. over all a very good experience and have referred him to many friends. with never a complaint. that??s hard to say these days.