San Francisco, CA
An amazing meal. Exquisite preparation, presentation, and service. Nothing more to add to that!
-But! I had the unfortunate experience of losing my glasses while waiting for our table at the bar. As we were being seated, I discovered they were missing. In a panic, re-traced steps, to no avail. The staff was kind enough to lend a pair of 'cheaters' to get through the menu.
The following morning, I called the restaurant to enquire about my glasses. A very helpful member of the staff, named Laurie, assured me she would call if they should turn up. I was thrilled when she called back with the good news that they had indeed been found, and would be waiting for me. I let her know I would be driving from my home in San Anselmo that evening to pick them up. I am lost without them. Imagine my surprise when I got there only to find that she(they?) had omitted the fact that my glasses were now broken in two! Not a BIG deal, but would have been common sense to pass on that info,so as to negate the need to rush back, no?
In any event, after trying to make THAT point, without blaming the restaurant for my loss, I found myself surrounded by several defensive and dim-witted staff members who could not, try as they might, grasp my point. It was at this point that it went to...
A portly woman who tapped me on the shoulder, and asked me to please accompany her outside, identified herself as the owner of Boulevard. I BELIEVE that would be none other than Nancy Oaks. Correct me if I'm wrong. As we stepped outside and she admonished me for not"taking personal responsibility" for my loss, I realized that this would be a pointless exercise to continue. I was completely unprepared for the next words I heard from this professional."Sir, do you live with your mother?"