Dr. Berude has done two quality root canals for me over the last few years and has treated me very well. It was just recently though that I became extremely grateful for Dr. Berude's quality and total patient care.
I was referred to him for a new tooth problem last week and he found that it was something he probably couldn't solve long term and told me that his recommendation was to get the tooth extracted.
Being my first time with such news, I asked Dr. Berude a hundred different questions about bridges, and other options and then about the process of extraction and implants. He sat and discussed all these things with me very thoroughly and patiently; in fact he encouraged my questions and was very understanding about my hesitation in making a decision. He didn't make me feel rushed or dumb and I finally resolved myself to the decision that the tooth really would need an extraction.
Dr. Berude told me to call if I needed anything. I thanked him for his help and went to the counter only to discover that he had not charged me a penny for the visit. This was impressive considering that x-ray's had been taken, he had spent at least a half hour examining and talking with me and the fact that I had taken a slot that was expected to a for an hour and a half root canal.
It's one thing to have a dentist do quality root canals, it's another thing to feel that, as a patient, you're a high priority. I probably wouldn't have minded paying for the visit, but this action told me more than anything that his concern was genuine and he respected me as a patient.