I absolutely LOVE the DAV. I have never been in any store where everything was perfect. Some employees are lazy and some work very hard in any store or wherever you shop. All stores are sometimes messy (especially BUSY ones) and not everyone is on the same page!! I found my experince to be GREAT! The employees were there to work and I loved rummiging through there stuff. I always leave there with something regardless if it is used or new and just simply like to browse. I have been donating to the DAV for years and if you donate nice things they get sold quickly but if you donate damaged items or pure junk it will get thrown away or or sent off. I am shocked at the junk that some peope donate, do not waste the DAV's time--take it to the dump yourself!!! You can not find prices cheaper than the DAV and If you don't like their ethics than don't shop there.