To start off with I have a one year old english springer and clumber spaniel. We have been very happy with the service that we have received. We have had her groomed and she came out an adorable baby girl. It was her first hair cut and she came home happy. She is a very hyper puppy still so we take her to daycare to burn off some energy and as soon as we pick her up she falls asleep in the car. =] The staff has been amazing and greet her as soon as she comes in. I have talked to Sunday(the owner) on the phone and she was very nice. If you want a super fancy place for your baby this is not it. But for our dog it's perfect.