I got on this site and was very surprised by some of reviews I found on here. My experience was very pleasent. I was greeted by one of the nurses( i think they called themselves technicians) with a smile and she put me into a room right away. When the doctor came in, it was like she knew what was wrong with my rat right away, or at least had a good idea. after asking me a series of questions, like most doctors do, she told me that the next step would be to get blood work done. Some of the other reviews talk about having to pay more than quoted, but I was given a very detailed estimate and the nurse came in and explained all my pricing options to me and talked to me about care credit, which helped me alot. By the time Snickers(thats my rat) was out of the hospital, he was happy as could be and I didn't pay any more than what the estimate told me. I'm sorry for those other bad reviews but I think you should give this place another chance.