Recently, I purchased a Mattress from Furniture USA and I slept on it the first night and didn't like it. So I tried it again on the second night thinking it would be better. It was not!!!!!! So I had to do something. I went back to ask if I could change the Mattress to a different one. There was no problem and all I had to do was pay the difference. Of course the Mattress was returned in its original state because I never took the plastic off. American Furniture has won me over and I will return to shop there. Thanks American Furniture.