I went to Du Fresne's a couple of times over the past few years and had work done that I felt was somewhat overpriced, but I wanted to support a local independent business. Then I needed new brakes and they tried to sell me $1600 ceramic brakes. Needless to say, I took my Camry elsewhere and had the work I actually needed done for a few hundred bucks.
Then I get an email from them advertising a great deal on oil change, inspection, tire rotation, etc. I received the email the same morning of the one-day-only special. So I send my wife in with our infant daughter. She drives across town late morning, walks in carrying our daughter, and asks for the special. She's told she should have made an appointment, they are full and can't possibly squeeze her in because they send out over 800 emails and only have four technicians and can't do everyone. None of which is relevant. Don't they know the customer is always right? At least when she is a new mom, responding to an ad sent out that morning, and wanting to do business? Upon further review, the email did say call for an appointment in relatively fine print at the bottom, buried underneath some language about a 32" flatscreen TV giveaway. You have to scroll way down to even find the phone number.
If they had half a brain they could have earned a very happy and loyal customer by simply saying "We're sorry, we can't do it today, but here's a certificate for the deal and please make an appointment at your convenience and we will honor our ad." I heard about it, of course, and called in to complain, and the lady had the audacity to say I must be a very unhappy person. Nope -- just mad at you, Du Fresne's! Probably not a good idea to insult people calling with a problem, which is an opportunity to work things out. Could they be that dumb, or do they just not care?
Either way, I will never return, and I demanded to be taken off the mail and email lists (no unsubscribe option in the emails). The next day I get another email about the TV giveaway which tries to bribe customers to write good reviews for a free TV.
We likely would have spent hundreds if not thousands more over the years had the service there been halfway decent. Instead, I am writing negative reviews on a mission to spread the word about my experience with Du Fresne's.