My dad has been in Villa in Erlanger since last July. He loves it and says they are his family. We, as family, have not had any complaints and some of us are there every day at different times. Nurses and aides have been wonderful to him, taking very good care and very kind,helpful,caring and treat as their family member. Workers have all been kind and helpful and I always have had the nurses listen to me if I have to ask a question. It's clean and I am glad Dad is in Villa rather than others places here.