II wanted to love these guys, but in the end I just couldn't. I purchased a used Acura MDX on condition of making some needed fixes. The sales part went smoothly and I was happy up to that point. Then things fell apart. Chip our sales guy didn't want anything to do with us after the sale. We wanted updates on the repairs and when the vehicle would be ready. When I finally got hold of him a couple days later, after leaving numerous messages that were not returned, he didn't really seem to know what was going on. It was obvious that he didn??t want to talk to me. He was busy with potential customers. Wasn??t I a customer too? When he called back four hours later he said it was partially fixed, but that it was going to take up to two weeks to get the navigation disk. Then he proceeded to tell me how lucky I was because the disk cost $350 and how they were taking a bath on the car. Then he asked if they could forget fixing the DVD player since we said that we probably wouldn't be using it much. I told him that was not our deal. I made a quick call to a local Acura dealership and found the disk cost $149 and that it could be shipped overnight for $20. It took another couple days to find Chip again and this time he said the disk cost $250 and again tired to make me feel bad because they were not making their usual profit. I told him what I had found out about the disk and how it took me less than 10 minutes. Then he said, my job is just to sell them and I really don't know much about the repairs and that I was being handed off to someone else who would call me first thing in the morning. To make things worse they cashed my check which they promised not to do if delivery was delayed. So now they had my money, but I had no car. As you can probably guess by now, no one called the next day, or returned my messages. A week had gone by since I purchased the car so I went down to their place again for a face to face. I spoke with Tom, Chip??s team lead. He was sympathetic saying Chip was new and that is not how we do business. We took another look at the car and the fixes done thus far looked great! However, we also found that one of the power door locks was not working and the driver??s side power mirror did not tilt down when we put the car in reverse. Tom said that they must have missed those and promised to make them right, but that he wanted to handle the power mirror by paying the deductible on my extended warranty because they didn't have the know how to fix it at their dealership, since the car was an Acura. We agreed to those terms. We also asked him to get us the code for the radio, navigation system, which was missing, and the password for the Bluetooth system which was locked. These codes have to be entered if the battery is ever disconnected. He said he would take care of it and said that Chip would deliver the car to us when it was ready. That was a nice touch. So another three days go by and the car is finally ready and they call and ask when I will be by to pick it up. I reminded them that they said that they would deliver it and that I wanted a document saying they would pay the deductible for the side view mirror fix. Amazingly Chip calls and says that Tom never promised to fix the side view mirror, but he didn't want to get in the middle of it since he was not part of that discussion. I told him that was the deal. After another half day Chip calls and says they would deliver the vehicle with the document. When the car arrived it did not have the codes or passwords we requested. I did some research and learned I could get the codes from my local Acura dealer, but that the password for the Bluetooth would cost $112 to reset. I called back Tom and he was sympathetic. I asked him to contact the prior owner and see if he could get the password from him. He promised to do so. Well, another week goes by and I am leaving messages with Tom each day and he is not calling me back. Finally, I call his manager and he promises to look into it. He calls back almost immediately and says they have no idea who the prior owner was since they bought it at an auction. So why did it take a week to find this out? So why couldn't Tom return any of my messages? At that point they didn't offer to make it right and I was tired of dealing with them. In their favor everything they did fix was done well. I??m stuck forking out $112 to get the Bluetooth password reset. One more thing, they were suppose to either have the vehicle emissions tested or give us a coupon to do so. They did neither. After another call they mailed out the coupon. So would you buy a used car from this dealership?
I have had my DLP TV repaired under warranty a couple times by DTR and have been happy with their service. This time my TV was out of warranty. I did a little internet research and was 99% positive that my color wheel had gone out (only one of two moving parts). I called DTR and ask if that was the problem how much how much would it cost to replace. They refused to give me a quote over the phone saying that it would cost me $90 for a diagnosis. The tech came and quickly took the TV apart then he announce that the problem was the color wheel. How did he know? I asked him how he came to that diagnosis and he said that it had to be it based on the sound it was making. So why couldn''t they tell me that over the phone? That's what I paid $90 for! Then he called the office and announced it would cost $438 to fix. $130 for the part and an unbeleive $299 for 30 minutes of work. That works out to $600 an hour for labor! He said that was the flat rate cost for this repair. Why the flat rate cost? Why not charge me for the time it took? They may know what they are doing, but they are defintely overpriced. Beware!
Update: After complaining to DTR via email I did get a reply saying that flat rate pricing is how all repair companies work. So its a racket! Then he offered to knock off $100 on the labor just like that! So now they were willing to accept $199 for 30 minutes work. That's only $400 an hour labor.
One more thing I forgot to mention earlier. I did ask if I could save any money by bring it to their place for repair. They said it would drop the diagnosis fee to $70. However, in the end they would have still charged me $438 for the fix.
I bought a color wheel off ebay for $87 and fixed it myself using instructions I found in a YouTube video. Total savings $261 (remember I had to pay $90 for 5 minutes of work for a diagnosis).