I have a car loan with them. I live in Colorado, and they're in Texas. My payments are 269.75 and I sent a payment of 269.71 in error. I have a 30 day late on my credit report because of a payment that was four cents short.
I called "customer service" and they aren't helping one bit. Also, my statements always arrive after the payment is due. That was causing late fees in the beginning. I have to send my payment in without looking at the statement. Not a good financial institution at all!