San Francisco, CA
I got an auto loan through Advancial last year, and due to losing my job it had to be voluntarily repossessed. Since then, this credit union has strung me along for several months with requests to have things like the insurance they charged during the repo process refunded. Then, charged me interest for the entire time of waiting for them to take action.
Now, I can't ever call without ending at a voicemail. IF I am lucky enough to speak to a human, they will shortly look up my account and forward me to a voicemail which I am convinced never gets checked.
I don't recommend you ever do business with this credit union.
Edit: Over a year later from this original review, and I STILL have not been able to resolve my account. As of today, the bank has admittedly refused sending me statements for this account. They expect that I pay them blindly while I cannot see my balance, or interest due. I can only imagine what I must owe at this point.
I cannot stress enough, STAY AWAY FROM THIS CREDIT UNION. THEY ARE CRIMINALS.