I showed up for an oil change and was told that it would be 45 minutes to 1 hour (appointments are not allowed for this service). At 30 minutes, I noticed that my car had not been moved yet and went to inquire. I was told that my car was next. At 1 hour, my car still wasn't moved. the guy told me to 'reschedule' since I couldn't wait. I reminded him that they don't schedule appointments for oil changes - to which he chuckled. Upon asking for the manager, my key was taken and tossed to the guy standing next to him - no apology. It's like it was all a joke!!! For this reason, I'll never do ANY business with Hendrick Chevrolet as they have NO regard for peoples' time or customer service!