We have been using CottageCare since about 2005, right before the birth of our 2nd child. At this same time there was a change in mangement, which made me very leary and I actually backed away from the service for a while, but much to my pleasure I started getting post cards in the mail asking to try out the service again with the new management, and with 2 new children I had everything to gain so I called. To my even larger pleasure, the cleaner that had been cleaning for me was still employed and she was the one they set out to my house. It was like we had never left. And if this weren't enough, the new owners were so much more flexible, and with one or 2 last minute conflicts that could have been avoided with better planning, they have been able to accomodate my schedule and changes with little to no hassle. I love that they have a low employee turn over rate and every other week, I am comfortable that the person I am used to showing up with be there and if there is a change, I am almost always notifiied a day in advance.