Terrible customer service. Not knowledgeable and often rude. I have to hunt down someone to help me, then they know nothing about the products they sell. I needed a very simple item and they kept me waiting 20 minutes while they hunted around in the back, then eventually said they didn't have it after all -- but I could use a different product. The alternative they recommended would not have met my needs, and they should have known that! Shouldn't a camping/outdoor store hire employees familiar with the products they sell?
If you do buy something, it takes forever to check out. Budget your time carefully as you'll be in this store forever, no matter how small/simple your purchase.
Their prices are very high. Always check online before purchasing here; you could save a bundle. They sell clothing at full price that has been priced for clearance by the maker (e.g., Patagonia).