The Folsom Lake Toyota car sales team is pretty good. If you can get to talk to the Internet guys specifically, they are even more awesome.
However, I have issues with the service department. I went there in May to get an oil change on my 2009 Toyota Matrix. Up until this point I had done all the oil changes on my own, just didn't have time before a long road trip. Coincidentally, the day before I was to get the maintenance I got a 10% off coupon from Folsom Lake in my email. I printed out the certificate and took my car in. My service rep sat me down and tried to scare me in to buying a large service package I knew I didn't need. I said I'd just like the basic service package for about $70 and that would be great. He had a bad attitude that got even worse when I whipped out my 10% off coupon. He said, sorry I can't take that, the coupon says that you have to come in on Memorial Day. I felt the coupon was vaguely worded and it meant to me that if you came in any time around Memorial Day you could have 10% off. It was the Friday before the holiday. I asked him if he could take the coupon anyway and he said they had had a staff meeting that very morning forbidding them from taking the coupon early. At this point, all my instincts were telling me to get up and leave and make the time to do my own maintenance. Unfortunately, I didn't listen to my instincts. Little did my service rep know that my brother was bringing his Corolla in on the same day at the same time, with the same coupon. My brother's service rep happily took his 10% off coupon with no argument.
Well, they changed my oil and were supposed to rotate my tires. That's what I paid for. As far as I know the oil was changed, but the tires, oh the tires. I had a nick in the rubber of my back passenger side tire. Only noticeable to me, since I'm the one that jumped the curb and made the nick. Well, when they rotate they're supposed to move the back tires to the front. My back passenger tire is still the tire with the nick in the rubber. Looks like they took the effort to move the back hub caps forward, though. Needless to say, I will never go back.
As a woman I feel like they didn't listen to me and didn't respect me, or my knowledge of my car. The sales rep actually laughed when I said I read and refer to my manual all the time. I was discriminated against and lied to. I had a 1995 Toyota Tercel with almost 300,000 miles on it before I purchased my new Matrix. For upkeep I took it to a shop out on Auburn Blvd. called TOS (Toyota Only Service). Those guys really know what they're doing. The Tercel still runs like a top and I gave it to my sister when I got the new one. I'd take my Matrix all the way out there a thousand times before I'd ever go back to Folsom Lake.