I purchased my bicycle from them in August, 2010, but only because they were the only ones who had make and model I was looking for.
This is the typical angry, jaded, small business. The tattoo-covered staff treats the customers like garbage (if you've ever seen the movie "High Fidelity" you'll know what I'm talking about). The staff, most of whom seldom if ever get up off the seats behind the counter or in the service area, basically hate all the customers because the customers tend to be Lincoln Park yuppies. While this maybe true, it does not give ANYBODY the right to treat another human being like garbage. The customers are basically everything the staff is not: successful, confident, and have lives that consist of things other than counting the spokes on their bikes or the piercings on their bodies. The only difference is that the customers treat the employees with more respect than vice-versa.
If you have a job/family/friends/or a general life and just want to buy a bike for recreational purposes, than this store is probably not for you. If, however, you're the type who wants to name your kids "Schwinn and Trek," then you may find some friends in the staff.
They would not bother to tell me anything about the bicycles they were selling, and just kept giving me rude responses in between their smug laughs. I also noticed that as soon as other customers left the store, the staff would ridicule them mercilessly using all sorts of ugly, socio-economic stereotypes and archetypes.
Needless to say, I will not be visiting them again.