El Cajon, CA
Giving Startech one star is being generous. I went to them on at the advice of a friend in the business. The first time I went there to get my laptop repaired they did an ok job. Not the quickest turnaround but it did get fixed. That's where they earned thier star. Brought my wifes desktop and laptop to be repaired took them almost three weeks and somehow, even though the tech said it was impossible, downloaded all the files from someone elses computer on to ours. We didn't realize it until we saw documents and photos that were not ours. Brought it back and the guy was trying to tell me that it must be ours because it is impossible that they made that mistake. He went so far as to try and tell me that it must be our photos because I looked liked some of the people in the photos. "See, blond hair like yours. That's not you? Looks like you. Unbelievable! Finally, while he was trying to explain that it was impossible that this could happen he came across the files that were ours on their system backed up for thirty days. Oops! Even after that he was still trying to tell me the files that were not ours, were in fact, ours. So I'm just wondering who else has our sensitive and private files on thier computers. So i suppose I should be happy that I got even more files back then when first dropped off. Love the other peoples pictures and files, thanks Startech! Doesn't end there. Really! Got the wifes laptop back from having the power conector fixed. Worked for five months and then started to have the same problem where the connection was shorting out. Finally it didn't work at all. Brought it back and the tech said that 30 days is the max that they will stand behind their work. Alot can happen in 30 days. This computer power connector lasted 6 years, Japan, Guam, and Iraq, during a war. The repair job didn't last 6 months in the living room! Lets see, $130.00 for almost 6 months that's just over $21.00 a month for their work. The may have been good at one time but no longer. Run, as fast as you can to a reputable facility, not this one. Startech is a horror story at best. Beware of the employees and owners giving themselves these raving reviews. This from a humble customer and you can trust it!