BEWARE Dr. Lisa Hart Is one of the WORST vets I ever been to. I should have known after she over vaccinated my life (my Yorkie). Its my opinion she's money hungry because she aggreed to refund my money but never did and now refuses. The fact that she won't face me after giving her another chance tells me what kind of person she is. I took my guy back giving her this second chance and what a MISTAKE. She told me that he had an ear infection and treated it as such, he even had a second visit. The SO CALLED dr never even looked at him. She told me that if the drops didnt work the next course of action was anti biotics well having walking phnemonia I called and informed them that the drops were not working and thatI was to sick to come in could they call in the anti biotics and I would bring him in when I felt better which would only be days well the receptionist said she would not do that. So I said have her call me well I never got a call back (which has happened before and I had to call back) Well not being totally happy I thought that this would be a good time to change vets and to my utter disbelief I went to a highly reccomended vet only to find out that my baby had a tumor growing in his ear. After the new vet showed me the other ear and a chart anyone could have seen this tumor. The new vet said that this was really bothering him and to think this SO CALLED Dr. Hart was mis treating him and he was suffering all along. Also they have no consideration for your time, its nothing to wait an hour and a half or more (one time 2 hrs 15 minutes) and they dont even say anything and act as if you shouldnt have a problem waiting. I am so very sorry that I ever gave her any chances and I wouldnt if I were you.