Their fabrics are beautiful and unique, and I've never found the staff to be rude or condescending. Their 'back room' deals are phenomenal, and I always find something that is one of a kind, and of very high quality. If you want ordinary, go to the big box stores, but shop here to find only the best. I think some of the negative posts are from people who don't know the real value of high quality fabrics. Try shopping in New York!